CIMS helps us keep track of people who come to our agencies. CIMS is a key system that helps us deliver better, faster responses to people at risk of or experiencing homelessness.

The flowchart below shows the process for using CIMS to record and manage people in our agencies. Click the red buttons to explore the process, and click each     icon for a step-by-step walkthrough.


Interactive walkthrough
Printable (PDF) version
Create new alias
Add address
Add phone contacts
Add key workers
Add profiles
Export details
Create alerts
Create case plan
Edit case plan
Add document
Add task
My List & Team List
My Actions & Team Actions
Referral inbox
Change password
User preferences
Days link - notes
Days link - payments
Days link - tasks
Days link - accommodation
Workgroups and Clusters
Add/remove a user
User administration
Update service details
More information on reports
*Note: Reports can also be accessed by normal users
Reports - Lists
Financial reports
Referral reports
Reception reports