Industry Partnership


The Australian Service Excellence Standards (ASES), is a is a step-by-step program specifically designed to develop the capacity of community organisations to strive towards continuous improvement in quality service delivery.

The NSW Department of Communities and Justice (DCJ) will require all NSW Specialist Homelessness Services (SHS) to become accredited by 30 June 2024.

The Industry Partnership is here to support you to achieve this. Our goal is to ensure that your organisation has the tools and assistances in place to make this process as easy and as smooth as possible.

We’re available to chat from 8.30am-4.30pm Monday-Friday. Call us on (02) 8354 7620 or email on asessupport@homelessnessnsw.org.au 

Browse our ASES Resources below

How to Guides

These eight handy guides have been designed to break down each step of the ASES process to make planning easier. From a basic introduction to ASES, through to evidence gathering and booking your external assessor, you’ll find everything you need here to get ready for your accreditation.

Access the How to Guides

ASES Help Centre

Once you’ve read our How to Guides, it’s time to explore our other helpful resources. Read through our frequently asked questions, access webinars, factsheets and request helpful documents to compliment your ASES project planning.

Access ASES Help Centre
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