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Industry Partnership

How to Guides

Our Australian Service Excellence Standards (ASES) How to Guides have been developed to help you through each stage of your accreditation journey.  Downloadable and printable so you can make notes at your desk, the guides are packed full of visuals and great guidance to keep you on track.

Before you start….

Have you read the Department of Communties and Justice ASES Policy Framework? It’s a good place to get that foundational understanding of your contractual obligations as an SHS provider going through accreditation, alongside the expectations set out by the Department.

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1. Orientation to ASES

Introduction to the ASES accreditation process and information to help get you started.

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2. Planning ASES implementation

How to develop your project plan for ASES accreditation. Including defining milestones and timeframes.

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3. The self-assessment and ASES workplan

How to develop your project plan for ASES accreditation. Including defining milestones and timeframes.

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4. Guide to good evidence

How to develop your project plan for ASES accreditation. Including defining milestones and timeframes.

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5. Introduction to the external assessment and selecting an external assessor

How to plan for and undertake external assessment. Including, assessment process, deciding on an assessor and executing service agreement.

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6. Planning and undertaking an external assessment (site visit)

How to plan the site visit. Including, client participation, preparing staff and the board and preparing the office and physical space.

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7. The ASES assessment report and Quality Action Plan

What happens after the assessment – receiving the feedback and developing your quality action plan.

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8. Continuous Quality Improvement

What happens after the assessment – receiving the feedback and developing your quality action plan.

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