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This how-to guide explains how to develop your Project Plan for ASES accreditation. The main topics covered are:
The purpose of the ASES Project Plan is to document how your organisation will meet the milestones and steps involved in implementing ASES. It should include:
In developing your ASES Project Plan you will need to make decisions such as:
From October 2020, providers are no longer required to register indicative time frames for the ASES assessment with DCJ and the Industry Partnership.
You are required to send your Certificate of Accreditation to SHSProgram@facs.nsw.gov.au.
Throughout the process, keep DCJ Community and Planning teams updated on your progress. You can do this through your usual contract meetings with your CPO.
|Milestone||Time frame||Cumulative months|
|The External Assessment Report||The External Assessment Report requires completion and submission to you and the ASES Team at DHS within 6 weeks of the date of the last site visit. The draft report is due to you for comment 3 weeks after the site visit.
Recommendations that address identified gaps should also be transferred into a Quality Action Plan by the Assessor within 6 weeks of the site visit.
|Completing the Quality Action Plan||If your organisation has any requirements that are not fully met, you have 6 months to complete and submit the Quality Action Plan.||7.5|
|Issue of the Certificate of Accreditation||Following receipt of your completed Quality Action Plan, the ASES Team will conduct quality checks and administrative tasks. It can take up to 6 weeks for the certificate to be issued.||Up to 1.5|
|Total time elapsed from the date of your last site visit until the issue of the certificate||Up to 10.5*|
*Many organisations do not take the full 6 months to complete their Quality Action Plan – however, to be on the safe side in planning the timing of your accreditation it is wise to allow for an additional 10 to 11 months after the site visit.
Most organisation take around 12 months of preparation time before the site visit, although this can vary.
Client engagement and participation is a key part of the ASES program. The handout Tips for Project Leaders has advice on providing clients and, where appropriate, client representatives with information and opportunities to participate in ASES.
The South Australian Department of Human Services has ethical guidelines for External Assessors’ relating to client participation. These may be useful when you are developing strategies for client information and engagement. It is included as a handout for this module.
The approach you take to managing accreditation for your organisation will be influenced by:
What is important is that you develop a workable plan that is suited to your organisation and available resources.
Successful accreditation outcomes generally feature:
Consider how your organisation can integrate these features into your ASES Project Plan.
The resources provided with this module can assist your organisation to develop your own approach to ASES including handouts, tips and guiding documents. Resources provided by DCJ, the SA DHS and BNG Online are also available.
There is no specific format for an ASES Project Plan. They can take the form of:
This how to guide includes examples of ASES Project Plans that have been developed by Specialist Homelessness Services (SHS) that participated in the development of this Resource Kit – a small, medium-sized and large organisation
Whichever format your organisation decides to use, it is important to:
An annotated ASES Project Plan Template in Microsoft Word has been included as a resource in this module with a task list that you can use and adapt to your organisation’s circumstances. The template is in two parts:
Part 1 is the Plan overview that prompts organisations to describe their overall approach to accreditation and record decisions. It includes the following headings:
Part 2 is the task list and tracking table for recording the particulars of the actions that need to be taken.
You may find it helpful to develop your ASES Project Plan in three stages:
A summary of the actions and concerns at each stage is
See the handout provided with this module: Planning ASES Stages – High Level Overview
After you have achieved accreditation you can promote your ASES accreditation to your clients and stakeholders and use the logo on your website, emails and other materials.
More information about each of the three stages is provided in the PDF for Module 1 including:
The key milestones and outputs in the tables are also integrated into the ASES Project Plan Templates task list.
 Based on the Government of South Australia Standard Goods and Services Agreement DHS76 Australian Service Excellence Standards Panel, 2019.
 Johnson, R., & Grieder, D. (2005). In a rush towards accreditation? Behavioral Healthcare Tomorrow, p. 4, 18–24.