Sector Hub


The Australian Service Excellence Standards (ASES), is a is a step-by-step program specifically designed to develop the capacity of community organisations to strive towards continuous improvement in quality service delivery.

The NSW Department of Communities and Justice (DCJ) will require all NSW Specialist Homelessness Services (SHS) to become accredited by 30 June 2024.

The Industry Partnership is here to support you to achieve this. Our goal is to ensure that your organisation has the tools and assistances in place to make this process as easy and as smooth as possible.

We’re available to chat from 8.30am-4.30pm Monday-Friday. Email us for support asessupport@homelessnessnsw.org.au

Join our Service Standards Community of Practice

Are you working on or interested in discussing Accreditation? Join our Service Standards Community of Practice (CoP). The Service Standards CoP brings together DCJ funded homelessness services who are working towards accreditation (or renewing accreditation) to build a community that will share tools, resources, ideas, and knowledge. Membership of the CoP is voluntary and flexible. The next CoP session is in the planning stages. To input your ideas, please email Sarah@homelessnessnsw.org.au

Learn More and Join

ASES To Greatness Podcast

We’ve put together a series to help support your journey to ASES accreditation. Inside you will find a clip where you can hear from Sue Sanson, manager of ASES at the Department of Human Services South Australia. The podcasts will allow you to hear from peer Specialist Homelessness Services leaders as they share the successes and challenges encountered while working through and completing their own ASES journey.

Access to ASES To Greatness Podcast

How to Guides

These eight handy guides have been designed to break down each step of the ASES process to make planning easier. From a basic introduction to ASES, through to evidence gathering and booking your external assessor, you’ll find everything you need here to get ready for your accreditation.

Access the How to Guides

ASES Help Centre

Once you’ve read our How to Guides, it’s time to explore our other helpful resources. Read through our frequently asked questions, access webinars, factsheets and request helpful documents to compliment your ASES project planning.

Access ASES Help Centre
Skip to content