Sector Hub

These resources support services ensure their Client Charter is meeting good practice and public policy requirements. The tools provide customisable templates to meet a range of needs. Developed by The Insight Partnership in collaboration with the SHS sector, Homelessness NSW and Homes NSW, the tools are intended to be supportive of and tailorable by SHS providers.

These resources meet the requirements of the SHS Access Eviction and Withdrawal of Services Policy created in response to the NSW Ombudsman’s report “Specialist homelessness services: helping people with high or complex needs”.  

Implementation of the tools in part or total is optional and at the discretion of SHS providers.