Sector Hub

Learning and Development

The skill and capability of the Specialist Homelessness Services (SHS) workforce underpins all aspects of the SHS sector. A highly skilled workforce, including specialist skills, is more able to provide quality support and work with people at risk of or experiencing homelessness to achieve positive outcomes.

That’s why The Industry Partnership is passionate in developing and providing as many training and development opportunities as possible throughout the year.

Whether you’re a manager looking at what type of skills you need in your workforce or you’re a case worker looking to delve deeper into a subject your passionate about – our helpful resources can steer you into the right direction.

You need to be employed in a homelessness service funded by the NSW Department of Communities and Justice (DCJ) to participate in any of the courses featured in the SHS Learning and Development Framework and offered through the SHS Training Calendar.

Learning & Development Quicklinks

Scroll down for further information on the following.

The SHS Workforce Capability Framework

Who might use this framework?
  • Managers
  • SHS workers (we’d recommend looking at it together!)
Use the capability framework to:
  • Improve your Human Resources (HR) toolkit
  • Understand how to identify and provide better learning pathways for staff members and for recruitment and developing performance on the job.
  • Identify key working strengths
  • Identify skills that may be required to develop into next career move

We’d highly recommend you take a look at this resource before you head over to the SHS Learning and Development Framework to get a better understanding of what your entry point might be for certain courses and training.

Access the Capability Framework


The below Appendices will help you navigate the framework

Appendix 1: Personal Attributes Matrix

chevron down

Provides example definitions of the eight personal attributes for SHS workers.

View Appendix 1

Appendix 2: Framework Comparative View

chevron down

Shows each capability stream with descriptors and behaviours across all the tiers (levels of work role).

View Appendix 2

Appendix 3: Framework Individual View

chevron down

Shows all streams against each single tiers (levels of work roles).

View Appendix 3

Appendix 4: Capability Framework Cards

chevron down

Can be printed out and kept for discussion and research.

View Appendix 4

Appendix 5: Case Studies

chevron down

Showing how services have successfully used the framework shows the qualities of people in the sector.

View Appendix 5

The SHS Learning and Development Framework

Who might use the L&D Framework?

Anyone in the NSW Specialist Homelessness Service (SHS) sector who’s looking to learn in their current role or gain knowledge and skills to further develop their career.

Use the Learning and Development Framework to:
  • Find courses that relate to your role
  • To further build your capability as an SHS worker

Courses are available for workers with various levels of experience, from inductees through to managers and leaders. There are courses aimed at building core skills as well as specialised courses for those working with specific cohorts.

Access L&D Framework


SHS Training Calendar

What’s in the Training Calendar?

It’s where you register, view and enrol to study on upcoming courses. The training calendar also has full details of the course including outlines and course topics. If a course is full or not scheduled, please put your name down on the waiting list. We use the waiting list to figure out which courses to schedule next.

The SHS Training Calendar is run by Chandler Macleod Managed Training Systems (MTS). If you need help or have a question about a course on the Calendar, please call 1300 361 787 or send an email to  mts@chandlermacleod.com

Who can use the Portal?

You need to be employed in a homelessness service funded by the NSW Department of Communities and Justice (DCJ) to participate in any of the courses in SHS L&D Framework and on the SHS Training Calendar.

Access Training Calendar

Skip to content