The SHS Capability Framework is a practical and inspiring tool to help grow a strong, skilled and supported workforce across the SHS sector. Developed in collaboration with frontline workers, leaders, lived-experience advocates and sector partners, the Framework outlines the knowledge, skills and values required by workers in the homelessness sector to support better outcomes for people who are experiencing, or at risk of homelessness.
It supports individual growth, reflective practice and career development—and offers organisations a clear foundation for recruitment, onboarding, workforce planning, development and training. By helping to build consistency and capability across all roles, the Framework strengthens service quality and contributes to a more sustainable, inclusive and confident SHS sector. It is designed to be a practical tool that can be adapted to different workers and services as needed.
Access the Capability Framework
Over 80 courses have been mapped to the Framework, giving workers clearer pathways for development and career progression. For organisations it helps align training with sector-wide skills and standards.
The mapping document can be found below and on the SHS Learning Hub. It includes clear instructions on how to use the document.
Access the Capability Mapping Document
The below resources are designed to help organisations embed the Capability Framework into their existing processes, offering practical tips and tools. For individual workers, they provide a clear understanding of what the Capability Framework is and how to apply it in their roles.
How does the Capability Framework support effective recruitment?
How does the Capability Framework support New Starters?
View Supporting a New Starter in the SHS Sector – Manager Guide
How might Managers use the Capability Framework to support Team Member’s career growth and mobility in the SHS sector?
View Supporting Team Member’s Career Growth and Mobility in SHS – Manager Guide
Managers play a key role in fostering a culture of learning, growth, and improvement. Use the Guide to learn how to integrate capability development into daily practice.
View Embedding Capability Development into Team Culture – Manager Guide
How can New Starters use the Capability Framework to set up for success?
How might the Capability Framework help you identify growth areas and plan your development?
View Performing at Your Best and Planning Your Development – Individual Guide
This tool supports hiring panels to assess candidates consistently using our Capability Framework. Use this matrix alongside interview questions and referee checks to identify candidates who demonstrate the required capabilities for the role. The matrix allows role-specific weighting and uses a clear scoring guide to ensure fair evaluation.
This tool is designed to support self-reflection and facilitate development conversations between employees and managers. It helps individuals reflect on their current capability levels, prioritise areas for growth, and plan meaningful development actions.
