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Previous policy templates were arranged alphabetically, with policies numbered accordingly. In response to sector feedback, the 2026 update groups policies into themes. A comparison table is provided below to assist users in navigating the new structure.
| Updated policy name | Previous policy number |
| Case Management | 14 – Substantive update (Housing First/trauma-informed alignment) |
| Case Notes | 15 |
| Charter of Client Rights & Responsibilities | 17 |
| Child Protection | 18 – Substantive update (NSW Child Safe Standards) |
| Client Advocacy | 19 |
| Client Feedback | 20 |
| Client Intake | 21 |
| Client Participation & Co-Design | New |
| Complaints Management | 24 |
| Operational Planning | 55 |
| Responding to Allegations of Abuse of a Client | 66 |
| Culturally Safe & Inclusive Practice | New |
