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Policies and Procedures Templates

8. Information, Privacy & Communication

AI & Automated Decision-Making

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Branding & Corporate Image

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Communication

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Community Engagement

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Information Management

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Marketing & Promotion

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Media Relations

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Notifiable Data Breaches

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Privacy, Confidentiality & Decision-Making

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Records & Data Retention Guidelines

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Social Media

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Using the Client Information Management System

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Previous policy numbering (for reference)

Previous policy templates were arranged alphabetically, with policies numbered accordingly. In response to sector feedback, the 2026 update groups policies into themes. A comparison table is provided below to assist users in navigating the new structure.

Updated policy name Previous policy number
AI & Automated Decision-Making New
Branding & Corporate Image 10
Communication 22
Information Management 45
Marketing & Promotion 51
Media Relations 52
Notifiable Data Breaches 53 – Substantive update (2024 Privacy Act amendments)
Privacy, Confidentiality & Decision-Making 62 – Substantive update (2024 Privacy Act amendments)
Records & Data Retention Guidelines 65
Social Media 70
Using Client Information Management System 82
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