Are you homeless or at risk of becoming homeless? Help is available. Contact Link2Home 24/7.
Our Australian Service Excellence Standards (ASES) How to Guides have been developed to help you through each stage of your accreditation journey. Downloadable and printable so you can make notes at your desk, the guides are packed full of visuals and great guidance to keep you on track.
Before you start….
Have you read the Department of Communities and Justice ASES Policy Framework? It’s a good place to get that foundational understanding of your contractual obligations as an SHS provider going through accreditation, alongside the expectations set out by the Department.
Introduction to the ASES accreditation process and information to help get you started.
How to develop your project plan for ASES accreditation. Including defining milestones and timeframes.
How to develop your project plan for ASES accreditation. Including defining milestones and timeframes.
How to develop your project plan for ASES accreditation. Including defining milestones and timeframes.
How to plan for and undertake external assessment. Including, assessment process, deciding on an assessor and executing service agreement.
How to plan the site visit. Including, client participation, preparing staff and the board and preparing the office and physical space.
What happens after the assessment – receiving the feedback and developing your quality action plan.
What happens after the assessment – receiving the feedback and developing your quality action plan.
